Do I need to register before placing an order?

You do not need to register to place an order. You can sign up as soon as you're done shopping, or check out as a guest. Our registration process is fast, free and will allow you to order faster in the future. Click here to join.

Why should I become a registered user?

You will not be required to re-enter your shipping and billing address for each order. When you place an order, it will be delivered to the address listed, unless you wish to use a different address. How can I change the information in my account? You will be directed to your account page as soon as you log in with your username and password. You can then modify your information there. Why are all prices indicated in Canadian currencies?

For the moment our site only works in Canadian dollars.

Is my personal information safe on your site? Our site offers a secure shopping environment. We invite you to read the details in the privacy and security section.

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we cannot cancel or change your order once it is placed.

What are the delivery options?
We offer regular delivery and express delivery. 

Where can I receive my order?

Your order can be sent to the address of your choice (home, office, etc. – excluding PO boxes) anywhere in Canada, the United States and the following European countries: Germany, Belgium, Spain, France , Italy, Portugal, and United Kingdom.

For any orders outside of these countries, please contact us at info@uchuu.ca.

What are my delivery options?

You can choose between standard delivery or express delivery.

Standard Shipping:

Montreal region: 2-4 business days following confirmation of your order

Province of Quebec: 4-6 business days following confirmation of your order

Rest of Canada: 8-10 business days following confirmation of your order

United States: 8-15 business days following confirmation of your order

Other countries: 15 days on average (slightly vary)

Express Delivery (Canada only):

Montreal region: 1 business day following confirmation of your order

Province of Quebec: 1 business day following confirmation of your order

Rest of Canada: 2 business days following confirmation of your order


How much does delivery cost me?
For cities in Canada:

Standard: $20

Express: $25

For cities in the United States:

Standard: $25 USD

For European countries:

Standard UPS: $50 CAD (+/- 30 euros)

For all other countries:

Please contact us at info@uchuu.ca

Orders shipped outside of Canada are subject to import duties and taxes which cannot be determined at the time of purchase. Any additional charges, usually levied once the shipment arrives in your country, are the responsibility of the customer.

How can I track my package?
As soon as we have delivered your package to Canada Post or UPS, we will send you a shipping confirmation in which you will find your tracking number. All you need to do is go to the Canada Post or UPS website with this number to track your package.

How can I track the status of my order?
You will receive a confirmation email as soon as your order is shipped. The email will provide you with a tracking number for your package and a hyperlink to the carrier's website.

Warning: don't forget to check your spam box, as the confirmation email may have been redirected there.

If I am not satisfied with my item, can I return it?
We hope you love everything you order from us, but if something goes wrong, you have 15 days from the date you received it to return it.

For orders delivered to the United States, you have 15 days from the date of receipt to return it.

For orders delivered in Europe, you have 7 days from the date of receipt to return it.

FOR ALL EXCHANGES, DELIVERY COSTS ARE THE CUSTOMER'S RESPONSIBILITY.

CREDIT MAY BE APPLIED, NO REFUNDS. CREDIT ONLY APPLICABLE ON THE WEBSITE.

Can I return all items?
EXCHANGES ARE ACCEPTED WITHIN FIFTEEN DAYS FOLLOWING THE DATE OF RECEIPT OF THE PACKAGE.

NOTICE MUST BE SENT TO INFO@UCHUU.CA TO OBTAIN RETURN AUTHORIZATION.

WE VOWE REQUEST ITEMS TO BE RETURNED:

CLEAN (NO TRACE OF DEODORANT, MAKEUP, PERFUME OR ANY OTHER STAINS)
NOT WORN
IN THEIR ORIGINAL PACKAGING AND BEARING ALL THEIR LABELS.
FOR ALL EXCHANGES, DELIVERY COSTS ARE THE CUSTOMER'S RESPONSIBILITY.

CREDIT MAY BE APPLIED, NO REFUNDS. CREDIT ONLY APPLICABLE ON THE WEBSITE.

ACCESSORIES (HATS, JEWELRY, SCARVES, ETC.), SHOES, BASICS AND ITEMS PURCHASED ON SALE OR WITH A CREDIT NOTE ARE “FINAL SALE”. THEY ARE NEITHER EXCHANGEABLE OR REFUNDABLE.

When will I receive the refund for my return?

Please allow 2-3 weeks from the date of shipment for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.